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Once an order is placed, our team will carefully collect your Order from the clouds and package it with hugs and love, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.

Your order will then be shipped smoothly via USPS (UPS, DHL, FedEx) and then safely reach your waiting patiently within 3-7 business days.

Free 30 day returns

Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from BooBeePets, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

If you're not 100% satisfied, let us know and we'll make it right. View Details